Our Services

Some of the services patient advocates provide include:

• Bedside support
• Appointment attendance – medical, work, attorney, insurance
• Research medical information pertaining to specific diagnoses, treatment options, facility placement, medications, etc.
• Healthcare provider coordination and communication
• Obtaining, collating, reviewing your medical records and information
• Provide documentation regarding information obtained during medical appointments, communication with providers or at the bedside
• Translating medical information into language you can fully understand so you can make informed decisions regarding your/your loved one’s care
• Insurance & medical billing review, interpretation and negotiation
• Medication review
• End of life planning and support
• Mediation & negotiation – family members, providers, attorneys, insurance, employer
• Education
• Mental health/substance abuse
• Facility placement
• Alternative treatment options
• Coaching
• Help you define your healthcare goals and expectations for outcome

When do you need a Patient Advocate?

• When facing a bewildering, confusing or frightening healthcare issue
• When you need help navigating the crazy healthcare maze
• When you need advice regarding a new or complicated diagnosis
• When you need someone to be your voice and express concerns, ask questions or pursue options on your behalf
• When you need help in gathering, sorting and reviewing information
• When you need someone to attend an appointment with a loved one or someone you provide oversight in your absence
• When you need guidance and support for end-of-life issues

What a patient advocate does NOT do:

• Provide hands-on care
• Personally transport clients
• Make decisions for patients and/or their family and caregivers
• Function as personal representative, legal guardian or conservator for an individual